We currently supply in all countries of the European Union. We also supply the U.S.A. and Canada. Soon, we will be able to deliver worldwide.
• How to contact GraineCannabis.eu?
You can first use the "Live Help" witch allows you to talk to our customers services. If you are a customer and want to contact us regarding an order, you must go through your client area. For all other questions, you can use the contact form on our homepage.
• How do you to deliver your products?
After your order has been validated and processed, you will receive a package that does not seem to come from our company and has no other indication that address. Most of the time, this package is white and resembles a CD foil. Your seeds are inside the original packaging of the banker. To ensure a safe and discreet delivery we use various methods that we can not give more details. Orders in Europe are shipped within 7-14 business days (Business days are Monday to Friday). Discrete shipping and through Europe! We will deliver by Priority mail in plain packaging with no indication of its contents.
• What happens if the variety of seed selected is not available?
This can always happen, out of respect for our clients, naturally you will be informed, so you can choose to wait some days or choose another variety of seed available.
• What are your deadlines?
Once the treatment has been made we will send you your goods on the day following delivery. Once a week we send all orders paid. We would like to send goods immediately, but we had an unacceptable number of fraudulent orders. We apologize in advance of the deadline to our genuine customers. Delivery times also depend on the speed of the postal system of your country. Usually you will receive your order within 7-14 days.
• Can you assure me that my order is safe?
Yes Our shop uses SSL security. Secure Sockets Layer, SSL is a standard security technology for creating an encrypted link between a web server and a browser. This technology ensures that all data passed between server and browser remain private and integral. SSL is an industry standard used by millions of websites in the protection of all their online transactions with their customers. In order to to generate an SSL link, a web server must have an SSL certificate. Instant SSL is a certificate, once installed, can be used to secure links to protect transactions, passwords, personal details, etc..
• Is it safe to use a credit card online?
Absolutely. To protect your personal information and your credit card every time you shop on our site, you are shopping on a secure server that encrypts all your personal information, including your name, address, and your credit card number. We use a system of 128-bit SSL security for all our payment services. Encryption ensures that no one can access and use your personal information.
• How do I check the smooth running of my order?
Immediately after we have sent your order, you will receive an email confirming that the tickets have been made. You can also track your order simply by logging into your account on our site.
• Why is my credit card declined when I placed my order?
If you receive an error message after entering your credit card information, it is probably because your billing name and / or your address does not match the information contained in the records of your company credit. For the transaction to be processed, this information must be exactly identical. Enter exactly the same information on your credit card statement. If this still does not contact your credit company for further assistance.
• How can I be sure that you have received my order?
We send a confirmation e-mail listing the items ordered as soon as we receive your order.
• What happens when I create an account?
When you create an account with us all your information is stored, except your credit card number, for that you would have to give them back the next time you order. You also can track your orders with one click.
• Will I receive junk mail (spam) if I give you my email address?
No. We will never submit whatever information it is a third party. We care about your privacy and your security very seriously. You can also erase all your data yourself from your account when you want.
• What happens if the seed variety chosen is not available?
This can always happen, out of respect for our clients, naturally you will be informed before you send the invoice, so you can choose to wait some days or choose another variety of seed available.
• How do you recommend storing Cannabis seeds?
To prevent the accidental germination of seeds, store them in an opaque container and test the water. To avoid damage to the germination of seeds, we recommend that you store in a cool place and away from air and light.
• Are your seeds are cultivated?
Yes if you live in a country where it is legal to germinate cannabis can grow our seeds. We offer high quality seed. The seed bank is however solely responsible for the germination of the seeds. Most marks ensure germination rates> 99% in good conditions
• How can I be sure that you will not keep my money and never deliver my order?
If we do not sell our products, the news would spread quickly and we can no longer be in business. After all the hard work we've put into it is completely ridiculous. The rationale of our online company is to offer our consumers the best, most honest and efficient service. We have heard too many sites that do not deliver their products or what products are selling bad qualities. In addition, we systematically pictures of our items, so if you do not receive your seeds, we get the carrier responsible and we will do to you the steps necessary to him to find your parcel. We strive to keep you delivered in 100% of situations!